Choice Properties is committed to protecting your privacy and takes its responsibilities regarding the security of client information and client confidentiality very seriously. This policy explains how Choice Properties use client information and how we protect your privacy.
Security to protect your information
In accordance with our legal obligations under the DATA PROTECTION (JERSEY) LAW 2018, we observe security procedures in the storage and disclosure of information which you have given to us, which also includes the prevention of unauthorised access to areas of our website and premises, where certain information may be collected, processed or stored.
Legal bases for processing (for EEA users):
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
We need it to provide you the Services, including to operate the Services, provide customer support, personalised features and to protect the safety and security of the Services;
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
You give us consent to do so for a specific purpose; or
We need to process your data to comply with a legal obligation.
We share information with third parties that help us operate, provide, improve, integrate, customise, support and market our Services.
Licensed Partners: We may work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localised support, and to provide customisations. We may also share information with these third parties where you have agreed to that sharing.
Service Providers: We may work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party service provider have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer being able to use the Services.
Information required to process a purchase
We require certain information to allow us to process a transaction. Information we collect includes your name, address, telephone number and email address. We do not take credit/debit card details.
We use information we collect from you to process your order and retain this information for a period of up to 10 years, or until you provide a written request to our DPO to remove Your Personal Details. All other details form part of our company records and will be retained in accordance with our Legal obligation for Company records.
Social Media Widgets
The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
Site tracking and Web Beacons
In order to help us develop the design and layout of the site to better meet the needs of our customers we use tracking software and web beacons to monitor client traffic patterns and site usage. This software does not enable us to capture any personally identifying information.
You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Your browser and other choices may impact your experiences with our products.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymise your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Client Information: We retain your information for as long as you are active and a reasonable period thereafter up to 5 years once you have purchased/sold/rented/leased. After 180 days of inactivity your information will be deleted from our database, if you haven’t advised us sooner. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to provide information that does not identify you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyse personal characteristics about individuals.
Information you share on the Services: If your account is deactivated or disabled, some of your information and the content you have provided will be stored in order to allow our team members to make use of the Services information. For example, we continue to retain messages you sent to our team members that received them and continue to retain actions/content you provided.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for 180 days from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your account, where applicable. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
Disclosure to third parties: Choice Properties does not sell, trade, or rent your personal information to others. We never disclose information about a customer to any other person or organisation without a customer’s prior consent, save in the case of fraud or other criminal activity, to meet the requirements enforced by a Supplier, or in order to enforce the legal rights of Choice Properties. For the avoidance of doubt, Choice Properties reserves the right to pass your information on to third party PCI organisations in the interests of protecting you and/or ourselves against the potential fraudulent use of a credit card, or other fraudulent act, or if acting on your behalf in pursuance of a complaint with one of our Suppliers.